# Howazit > Howazit is an AI-powered Voice of Customer (VoC) platform that turns customer > feedback into the right next action — automatically, personally and in real time. > It measures NPS, CSAT and CES, understands open-text feedback with AI, and triggers > real-time service recovery, review generation, loyalty, retention and growth actions. Founded in 2013. SOC 2 Type II and ISO 27001 certified. Customers include Domino's, Pango, H&M Israel, Super-Pharm, Ichilov (Lis Maternity Hospital), EcoSupp and Kali Group. ## Platform - [Howazit](https://www.howazit.com/): Howazit is an AI-powered Voice of Customer platform that turns feedback into real-time service recovery, customer retention, reviews and growth. - [Howazit Platform](https://www.howazit.com/platform/): Explore the Howazit platform for adaptive feedback, AI-powered insight, service recovery, customer growth and CX performance management. - [How Howazit Works](https://www.howazit.com/platform/how-it-works/): See how Howazit captures smarter feedback, uses AI to understand customer meaning and triggers real-time recovery and growth actions. - [AI for Customer Experience](https://www.howazit.com/platform/ai-intelligence/): Use practical AI to understand customer feedback, detect risks and opportunities, support responses and accelerate action across CX programs. - [CX Analytics and Performance Management](https://www.howazit.com/platform/analytics/): Monitor NPS, CSAT, CES, customer themes, locations, trends, service recovery and action status with Howazit analytics. - [Howazit Integrations](https://www.howazit.com/platform/integrations/): Connect Howazit with CRM, POS, loyalty, support and enterprise systems through APIs, secure data exchange and available connectors. - [Howazit Security & Trust](https://www.howazit.com/company/security/): Learn how Howazit protects customer data through SOC 2 Type II, ISO 27001, encryption, access controls, responsible AI and privacy safeguards. - [Adaptive Customer Feedback](https://www.howazit.com/solutions/adaptive-feedback/): Collect richer customer feedback through short, branded conversations that adapt in real time to each response and customer context. - [Feedback-Based Actions](https://www.howazit.com/solutions/feedback-based-actions/): Turn each customer response into the right next action using real-time feedback, customer context and business rules. - [Automated Customer Service Recovery](https://www.howazit.com/solutions/service-recovery/): Identify dissatisfied customers, assess severity, trigger the right recovery workflow and close the loop with Howazit. - [Turn Customer Feedback Into Reviews and Growth](https://www.howazit.com/solutions/reputation-growth/): Activate satisfied customers with personalized review, loyalty, referral, retention and repurchase actions using Howazit. - [Multi-Location Customer Experience Management](https://www.howazit.com/solutions/multi-location/): Compare locations, identify experience drivers, create local accountability and improve customer outcomes across distributed organizations. - [Cozmo — AI That Turns CX Data Into Revenue](https://www.howazit.com/solutions/cozmo/): Cozmo is the Howazit product that decides what the business should do about the feedback you already collect — one ranked action, with the proof and the projected impact attached. - [Employee Experience and Engagement Platform](https://www.howazit.com/solutions/employee-experience/): Measure employee engagement and eNPS, understand what drives your teams with AI and act on employee feedback — from onboarding to recognition and retention. - [Customer Experience Solutions by Industry](https://www.howazit.com/industries/): See how Howazit turns customer feedback into action across retail, restaurants, automotive, hospitality, financial services and healthcare. - [Retail Customer Experience and VoC Platform](https://www.howazit.com/industries/retail/): Measure retail customer experience, compare stores, recover unhappy shoppers and turn promoters into reviews and loyalty with Howazit. - [Restaurant and QSR Customer Experience Platform](https://www.howazit.com/industries/restaurants-qsr/): Measure every order, recover dissatisfied guests, improve locations and increase repeat purchase with Howazit for restaurants and QSR brands. - [Automotive Customer Experience Platform](https://www.howazit.com/industries/automotive/): Improve automotive sales, delivery and service experiences across dealer networks with adaptive feedback, AI insights and service recovery. - [Hospitality and Travel Customer Experience](https://www.howazit.com/industries/hospitality-travel/): Capture guest feedback, detect issues early, recover service failures and improve reputation across hospitality and travel journeys. - [Financial Services and Insurance CX Platform](https://www.howazit.com/industries/financial-services/): Measure customer experience, improve complex journeys and create service accountability across financial services and insurance with Howazit. - [Patient Experience and Feedback Platform](https://www.howazit.com/industries/healthcare/): Capture patient feedback simply, understand experience drivers and turn insight into service improvement with Howazit. - [Howazit Customer Stories](https://www.howazit.com/customers/): See how organizations use Howazit to improve customer experience, service recovery, response rates, NPS, reputation and operations. - [Domino's Customer Experience Case Study](https://www.howazit.com/customers/dominos/): See how Domino's used Howazit to reduce complaint calls, recover dissatisfied customers and increase repeat purchase. - [Pango Customer Experience Case Study](https://www.howazit.com/customers/pango/): See how Pango doubled response rate and increased customer satisfaction and NPS using Howazit. - [H&M Israel Customer Experience Case Study](https://www.howazit.com/customers/hm-israel/): See how H&M Israel used Howazit feedback to shorten internal processes and improve retail customer experience. - [Super-Pharm Multi-Location CX Case Study](https://www.howazit.com/customers/super-pharm/): See how Super-Pharm uses Howazit feedback to monitor and improve customer service across a franchise network. - [Ichilov Patient Experience Case Study](https://www.howazit.com/customers/ichilov-lis/): See how the Lis maternity hospital used Howazit to increase patient-feedback participation and improve satisfaction. - [EcoSupp Voice of Customer Case Study](https://www.howazit.com/customers/ecosupp/): See how EcoSupp turned post-delivery feedback into a 5.0 Google rating, with one in three customers responding and 90% very satisfied. - [Kali Group Digital Onboarding Case Study](https://www.howazit.com/customers/kali-group/): See how Kali Group turned pension onboarding into one digital flow, with 93% completion and 97% customer satisfaction. - [About Howazit](https://www.howazit.com/company/about/): Learn about Howazit, the AI-powered Voice of Customer company helping organizations understand customers and act in real time. - [Howazit Partner Program](https://www.howazit.com/company/partners/): Partner with Howazit to combine AI-powered Voice of Customer, adaptive feedback and real-time action with your technology or services. - [Careers at Howazit](https://www.howazit.com/company/careers/): Join Howazit and help build AI-powered technology that turns customer feedback into action for leading organizations. - [Book a Howazit Demo](https://www.howazit.com/demo/): Book a personalized Howazit demo and see how adaptive feedback, AI and real-time actions can support your customer experience program. ## Contact - [Book a demo](https://www.howazit.com/demo/)